Dr Dispatch

Powerful TMS for Brokers & Carriers. 33 Years Strong. US-Based Support.

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Technical Support Policy

DR DISPATCH SOFTWARE ASSURANCE PLAN AND TERMS OF SERVICE

Technical Support Policy

DrDispatch LLC
Last updated: February 21, 2026

Technical support is included with all active DrDispatch subscriptions at no additional cost. This policy describes the support services available to DrDispatch customers.

Support Inclusions

All active subscribers receive:

  • Technical support by phone and email, Monday–Friday, 8:00 AM to 5:00 PM CST, excluding major US holidays
  • Access to the DrDispatch support portal at support.drdispatch.com
  • Access to help documentation and guides
  • All platform updates, improvements, and new features as they are released
  • Onboarding training sessions for the first 90 days (see Training below)

How to Reach Support

Phone: 888-689-7188
Email: [email protected]
Support Portal: drdispatch.freshdesk.com

The support portal is the fastest way to submit and track issues. Phone and email support are available during business hours.

What Support Covers

Standard support includes assistance with:

  • General questions about platform functionality
  • Load, carrier, and dispatch workflow questions
  • Third-party integration setup (FourKites, Motive, QuickBooks, etc.)
  • Account and user management
  • Unexpected errors or application issues
  • Billing and subscription questions

What Support Does Not Cover

DrDispatch support covers the DrDispatch platform only. The following are outside the scope of standard support:

  • Customer’s own hardware, network, or IT infrastructure
  • Third-party software not directly integrated with DrDispatch
  • Custom development or report modifications (available at additional cost — see below)

Training

Free onboarding training is available to all new subscribers for the first 90 days of service, offered in 30-minute sessions. Training covers areas including general dispatch workflow, brokerage and carrier operations, billing, and third-party integrations.

To schedule a training session, visit drdispatch.com/dr-dispatch-training.

Subscription and Access

Support is available to customers with an active DrDispatch subscription. If a subscription lapses, access to the platform and support will be suspended until the subscription is renewed. Customer data is retained for 30 days following cancellation or lapse, after which it is permanently deleted per our Privacy Policy.

Changes to This Policy

DrDispatch reserves the right to update this policy at any time. Changes will be posted to this page with an updated date.

Contact Us

DrDispatch LLC
Phone: 888-689-7188
Support: [email protected]
Portal: drdispatch.freshdesk.com
Web: https://www.drdispatch.com